These “Commercial Terms” are incorporated within the Inito Terms Of Service and govern our commercial transactions with you, including your purchase of any products from us, or the acquisition or redemption of any Promotional Codes (as defined below).
By agreeing to use the Service, you acknowledge and agree that (1) you are explicitly choosing to obtain products and services on a cash basis outside of any federal or state healthcare program and you have sole financial responsibility for using the Service and buying any products by or through the Service, and (2) neither you nor Inito will submit a claim for reimbursement to any federal or state healthcare program for the costs of the Service or products provided to you through the Service.
All products offered for sale are subject to availability and we reserve the right to impose quantity limits on any order or reject all or any part of an order without prior notice. Prices for products are subject to change at any time, but changes will not affect any order for products you have already placed. Purchases are also subject to any price matching policy and sale items policy we may establish in connection with any promotions.
Only valid payment methods acceptable to us may be used to complete a purchase on our website. We accept certain debit and credit cards as well as other forms of electronic transfers as acceptable payment methods on our website (each, an “Accepted Payment Method”), subject to the procedures and rules contained in this Agreement and any applicable contract with the provider of the Accepted Payment Method. Accepted Payment Methods may vary by country or for certain products on our website and may change from time to time. You represent and warrant that you are authorized to use your Accepted Payment Method. You authorize us to charge your Accepted Payment Method for the total amount of your order (including any applicable taxes and shipping and handling charges). Your card will be charged at the time of purchase, and shipment will commence within 2 business days. If any of the products in your order are unavailable, we will only charge the prices, Taxes (described below) and other applicable charges associated with the products that are included in the shipment.
If you elect to store information regarding your Accepted Payment Method in your account, you agree that we have permission to retain and/or share with financial institutions and payment processing firms (including any institutions or firms we retain in the future) information regarding your purchase and your submitted payment information in order to process your payment, and to use your account information to provide you with notices and disclosures relating to your purchases. In addition, you authorize us to (i) obtain and verify your identity as necessary to complete financial transactions, and (ii) determine your eligibility and authority to complete such purchase.
Inito may elect from time to time to also offer for sale our products through one or more third party resellers. We may also elect from time to time to engage one or more third party payment processing firms to manage the collection of payments from you. Please note that your obligation for payment to, and relationship with, such payment processor is a contractual matter between you and such third party; Inito is not a party to, or responsible on account of, such contract. While we select our payment processors carefully and enter into detailed agreements imposing performance obligations (including confidentiality) on them, we cannot and do not guarantee their performance. We encourage you to provide any feedback regarding any payment processor with which you do business to us, as we value and use your input in determining whether to continue or end such relationships. If you have any concerns or problems with a payment processor, please contact us at help@inito.com as promptly as you can.
Some of our products are available for automatic re-order (“Subscription”) which may consist of an initial period for which there is a one-time charge, followed by recurring charges during the term of the Subscription. By ordering a Subscription, you agree to pay the applicable price and any other recurring charges upon each auto-renewal date, until you terminate your Subscription in accordance with these terms. Accordingly, you hereby authorize, agree and assent to Inito automatically charge your Accepted Payment Method submitted as part of the order process for such amounts that are due, and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to sign up for the Subscription. As part of this recurring Subscription, you will be charged the price listed on our website for each Subscription product in your order, at the time each order is placed, unless the terms of your Subscription specifically provided otherwise.
Subscriptions may not be cancelled or modified with respect to an upcoming shipment after it has been processed. Subscription cancellations and modifications will be applied to the next date for which a customer’s order has not already been processed. If you wish to cancel or modify a subscription, you may do so by emailing us at help@inito.com or from the Inito mobile application if the feature is available in such application.
We will use reasonable efforts to place your Subscription orders at the interval you specify when placing your order, within any limitations associated with the particular product. Based on shipping carrier selections and delays, and other factors beyond our control, actual delivery intervals for Subscription orders may vary by several days.
Please note that if your Subscription includes a discounted price for a promotional period, once the promotional period expires, your Subscription will renew at the full price.
Please see our Return And Exchange Policy for information about returning products purchased at our website.
Inito provides to the original purchaser of new and unused Inito-brand products that if such product, in the form delivered to such purchaser by Inito or its authorized reseller, fails to perform in accordance with its specifications within six months after the purchase under proper use (with the exception of wear and tear), the purchaser may submit a warranty claim by email to help@inito.com within seven days of such failure. Inito may request certain information, including photographs, to determine if there is a proper claim under the warranty and, if Inito determines the purchaser is entitled to a remedy under this warranty, Inito will, in its discretion, repair or replace such product. Nothing herein shall impose any liability on Inito with respect of any defect in the products arising out of the acts, omissions, negligence, or default of the purchaser including any failure by the purchaser to comply with any specifications or requirements relating to the storage and handling of the products.
You are responsible for any applicable sales, use, duty, customs or other governmental taxes, levies, or fees (“Taxes”) due with respect to your purchase of products or services through our website. We will collect applicable Taxes if we determine we have a duty to collect Taxes. We will present an estimate of Taxes we collect at checkout, except where we have clearly stated in writing that a price includes Taxes. The actual Taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates. We are not required to, and do not, collect Taxes in all states. You may have a duty to directly report and pay Taxes if we do not collect such Taxes,
Customers who are exempt from state sales tax must preregister with us to make tax-exempt purchases. To qualify, send a valid tax-exempt certificate for the state(s) where the merchandise will be shipped to help@inito.com. After registering, we will send you an Inito tax-exempt customer ID card for future purchases at our website.
Although we try our best, from time to time we may make an error in a product description or other information. In the event of an error, we reserve the right to correct the error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged.
You agree to pay any costs we incur to collect any unpaid or past due amounts, including reasonable attorneys' fees and other associated costs. Delinquent payments will bear interest at the rate of 1% per month or the highest rate permitted under applicable law, whichever is less, from the payment due date until paid in full.
Promotional cards, promotional codes, and their use, including provisions regarding loss, are subject to the Terms and Conditions applicable to such promotions, as we may publish from time to time, as well as these Commercial Terms and our Privacy Policy.
We reserve the right to remedy issues and concerns on a case by case basis. We reserve the right, in our sole discretion, to resolve customer issues and concerns based on the facts and circumstances of each User.